Shipping policy

 

Gift Expressions currently ships eligible products to customers in the United States. Shipping to additional countries may be added gradually when product-specific shipping rates and delivery services are verified. We do not currently ship CJdropshipping products to Botswana.

Some orders may be fulfilled by a third-party supplier, including CJdropshipping, and may ship from a location outside the customer’s country.

Order processing

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. Processing may take longer during busy periods or if an address or product issue requires confirmation.

Delivery estimates

Estimated US delivery is generally 5–15 business days after processing. Delivery times are estimates, not guarantees, and may vary by product, destination, carrier, customs inspection, severe weather, or other circumstances outside our control.

Shipping charges and import fees

Available shipping charges are displayed at checkout before payment. Customers are responsible for any customs duties, import taxes, or local fees charged by their destination, unless stated otherwise at checkout.

Tracking

Tracking information will be emailed after the order has been dispatched. Tracking may take several business days to begin showing movement. Some orders may arrive in separate parcels and receive more than one tracking number.

Delivery addresses

Customers must provide a complete and accurate physical delivery address. Some shipping methods cannot deliver to PO boxes.

Gift Expressions is not responsible for delays, losses, or additional charges caused by an incorrect address, an unclaimed parcel, refusal of delivery, or failure to complete customs requirements.

Contact neomachacha@gmail.com immediately if you notice an address error. Address changes cannot be guaranteed after processing begins.

Delayed or missing orders

If tracking has not updated for an extended period or the parcel has not arrived within the estimated timeframe, contact us with your order number. We will investigate with the supplier and carrier.

A refund or replacement is not guaranteed when tracking shows delivered. Supporting confirmation from the local carrier or post office may be required.

Damaged, incorrect, or missing items

Report damaged, defective, incorrect, or incomplete orders within 14 days of delivery and follow our Return and Refund Policy. Clear photographs or video may be required.

Order changes and cancellations

Orders can only be changed or cancelled before processing begins. Once an order has entered processing or shipment, changes and cancellations might not be possible.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.